A Heuristic Evaluation of Iraq E-Portal


  • Azham Hussain Human-Centered Computing Research Lab, School of Computing, Universiti Utara Malaysia, Sintok 06010, Malaysia
  • Murtaja Ali Saare Human-Centered Computing Research Lab, School of Computing, Universiti Utara Malaysia, Sintok 06010, Malaysia
  • Osamah Mohammed Jasim Human-Centered Computing Research Lab, School of Computing, Universiti Utara Malaysia, Sintok 06010, Malaysia
  • Alia Ahmed Mahdi Human-Centered Computing Research Lab, School of Computing, Universiti Utara Malaysia, Sintok 06010, Malaysia. Office of the Inspector General, Directorate of Health, Iraq.


Usability Evaluation, Mobile Device, Tracking Application, Systematic Literature Review,


The integration of Information Technology (IT) and Communication Technology (CT) creates Information and Communication Technologies (ICTs), which has changed the citizens’ lives and the manner they interact. Therefore, the governments around the world took serious steps to adopt and implement ICT to provide the best services to their citizens. However, these governments have focused only on adoption and implementation of these new technologies and not so much on their usability aspect. This paper aims to investigate the usability of e-portal in Iraq based on the citizens’ standpoint. The e-portal in Iraq has seen a decline of the number of citizens who visit the portal to conduct transactions electronically, which is due to the improper design that does not attract the citizens and stakeholders to browse and use it. Moreover, this study is based on a heuristic evaluation, which aims to capture citizens’ standpoint of usability on this e-portal. The results indicated that out of 10 principles, 5 and 7 were inappropriate design.


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How to Cite

Hussain, A., Saare, M. A., Mohammed Jasim, O., & Ahmed Mahdi, A. (2018). A Heuristic Evaluation of Iraq E-Portal. Journal of Telecommunication, Electronic and Computer Engineering (JTEC), 10(1-10), 103–107. Retrieved from https://jtec.utem.edu.my/jtec/article/view/3799

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