Modeling Measurement Metrics for E-Book App on Mobile Devices
Keywords:E-Book Applications, Usability Evaluation, User Satisfaction,
AbstractUsability evaluation for mobile e-book applications is limited and did not address all the important metrics for usability measurements. Hence, this study aimed to identify the characteristics that affect user satisfaction on the usability of mobile e-book applications. Five characteristics that have a significant effect on the user satisfaction of mobile e-book applications have been identified namely readability, effectiveness, accessibility, efficiency, and navigation. A usability evaluation test was conducted on three mobile e-book applications namely Adobe Acrobat Reader, Ebook Reader, and Amazon Kindle. 30 students from Universiti Utara Malaysia evaluated the mobile e-book applications and their satisfaction was measured using questionnaire. The outcomes discovered that the five characteristics have a significant positive relationship with user satisfaction. This provides insights into the main characteristics that increase user satisfaction.
S. S. Rao, “Electronic books: a review and evaluation,” Libr. Hi Tech, vol. 21, no. 1, pp. 85–93, 2003.
E. Siegenthaler, P. Wurtz, and R. Groner, “Improving the usability of e-book readers,” J. Usability Stud., vol. 6, no. 1, pp. 25–38, 2010.
S. Subba Rao, “Electronic books: a review and evaluation,” Libr. Hi Tech, vol. 21, no. 1, pp. 85–93, 2003.
K. Zickuhr and L. Rainie, “E-Reading Rises as Device Ownership Jumps,” pp. 1–19, 2014.
A. Perrin, “Book Reading 2016,” Pew Research Center, 2016. [Online]. Available: http://www.pewinternet.org/2016/09/01/bookreading-2016/. [Accessed: 27-Nov-2016].
R. Harrison, D. Flood, and D. Duce, “Usability of mobile applications: literature review and rationale for a new usability model,” J. Interact. Sci., vol. 1, no. 1, pp. 1–16, 2013.
A. Hussain and E. Ferneley, “Usability metric for mobile application: a goal question metric (GQM) approach,” Proc. 10th Int. Conf. Inf. Integr. Web-based Appl. Serv. (iiWAS ’08), pp. 567–570, 2008.
N. S. Baron, Words onscreen: The fate of reading in a digital world. Oxford University Press, USA, 2015.
J. R. Jardina and B. S. Chaparro, “Investigating the Usability of ETextbooks Using the Technique for Human Error Assessment,” JUS J. Usability Stud., vol. 10, no. 4, pp. 140–159, 2015.
D. McKay, G. Buchanan, N. Vanderschantz, C. Timpany, S. J. Cunningham, and A. Hinze, “Judging a Book by its Cover: Interface Elements that Affect Reader Selection of eBooks,” Ozchi’12, vol. November 2, pp. 381–390, 2012.
T. A. Al-Saadi, T. M. Aljarrah, A. M. Alhashemi, and A. Hussain, “A Systematic Review of Usability Challenges and Testing in Mobile Health,” Int. J. Account. Financ. Report., vol. 5, no. 2, p. 1, 2015.
F. Nayebi, J.-M. Desharnais, and A. Abran, “The state of the art of mobile application usability evaluation,” 2012 25th IEEE Can. Conf. Electr. Comput. Eng., no. August 2015, pp. 1–4, 2012.
J. R. Jardina and B. S. Chaparro, “Usability, Engagement, and Satisfaction of Two e-Textbook Applications,” Proc. Hum. Factors Ergon. Soc. Annu. Meet., vol. 57, no. 1, pp. 482–486, 2013.
C. M. Lewandowski, N. Co-investigator, and C. M. Lewandowski, “Usability of Hypermedia Educational e-Books,” Eff. Br. mindfulness Interv. acute pain Exp. An Exam. Individ. Differ., vol. 1, pp. 1689– 1699, 2003.
C. Malama, M. Landoni, and R. Wilson, “Fiction electronic books: A usability study,” in Research and Advanced Technology for Digital Libraries, Springer, 2004, pp. 69–79.
K. Roskos, J. Brueck, and S. Widman, “Investigating analytic tools for e-book design in early literacy learning,” J. Interact. Online Learn., vol. 8, no. 3, pp. 218–240, 2009.
L.-J. ChanLin, “Reading strategy and the need of e-book features,” Electron. Libr., vol. 31, no. 3, pp. 329–344, 2013.
M. A. T. da Silva and G. A. Dias, “A user interface proposal for mobile devices : a study on Information Architecture and e-book readers,” Proc. IX Symp. Hum. Factors Comput. Syst., pp. 267–268, 2010.
H. Jeong, “A comparison of the influence of electronic books and paper books on reading comprehension, eye fatigue, and perception,” Electron. Libr., vol. 30, no. 3, pp. 390–408, 2012.
C. Mune and A. Agee, “Ebook Showdown: Evaluating Academic Ebook Platforms from a User Perspective,” Creat. Sustain. Community Proc. ACRL 2015 Conf., pp. 218–224, 2015.
L. Colombo, M. Landoni, and E. Rubegni, “Design Guidelines for More Engaging Electronic Books: Insights from a Cooperative Inquiry Study,” Proc. 2014 Conf. Interact. Des. Child. - IDC ’14, pp. 281–284, 2014.
J. Pearson, G. Buchanan, and H. Thimbleby, “HCI design principles for ereaders,” Proc. third Work. Res. Adv. large Digit. B. Repos. Complement. media - BooksOnline ’10, p. 15, 2010.
J. V Richardson Jr and K. Mahmood, “eBook readers: user satisfaction and usability issues,” Libr. Hi Tech, vol. 30, no. 1, pp. 170–185, 2012.
G. Gediga, K.-C. Hamborg, and I. Düntsch, “The IsoMetrics usability inventory: an operationalization of ISO 9241-10 supporting summative and formative evaluation of software systems,” Behav. Inf. Technol., vol. 18, no. 3, pp. 151–164, 1999.
A. Hussain and M. Kutar, “Usability metric framework for mobile phone application,” PGNet, ISBN, pp. 978–1, 2009.
D. Flood, R. Harrison, C. Iacob, and D. Duce, “Evaluating Mobile Applications: A Spreadsheet Case Study,” Int. J. Mob. Hum. Comput. Interact., vol. 4(4), pp. 37–65, 2013.
J. Qian, “Evaluating the Kindle DX e-book reader: results from Amazon. com customer reviews,” Perform. Meas. Metrics, vol. 12, no. 2, pp. 95–105, 2011.
R. Wilson, “The look and feel of an ebook: considerations in interface design,” in Proceedings of the 2002 ACM symposium on Applied computing, 2002, pp. 530–534.
N. Mana, O. Mich, A. De Angeli, and A. Druin, “Interactive e-Books for children,” Proc. 12th Int. Conf. Interact. Des. Child., pp. 593–595, 2013.
R. Wilson, M. Landoni, and F. Gibb, “Guidelines for designing electronic books,” in Research and Advanced Technology for Digital Libraries, Springer, 2002, pp. 47–60.
L. Bligård and C. Berlin, “EBooks as course literature in ergonomics and human factors,” Proc. 19th Trienn. Congr. IEA, vol. 9, no. August, pp. 1–9, 2015.
T. A. Faculty, S. J. Moore, and I. P. Fulfillment, “Designing an effective interactive e-book for computer science education,” no. December, 2014.
T. Gao and Y. Deng, “A study on users’ acceptance behavior to mobile e-books application based on UTAUT model,” ICSESS 2012 - Proc. 2012 IEEE 3rd Int. Conf. Softw. Eng. Serv. Sci., pp. 376–379, 2012.
J. R. Jardina and B. S. Chaparro, “Usability of e-Readers for Book Navigation Tasks,” in Proceedings of the Human Factors and Ergonomics Society Annual Meeting, 2012, vol. 56, no. 1, pp. 1897– 1901.
A. Seffah, M. Donyaee, R. B. Kline, and H. K. Padda, “Usability measurement and metrics: A consolidated model,” Softw. Qual. J., vol. 14, no. 2, pp. 159–178, 2006.
W. Yi, E. Park, and K. Cho, “E-Book Readability , Comprehensibility and Satisfaction,” Proc. 5th Int. Conf. Ubiquitous Inf. Manag. Commun., p. 38, 2011.
A. Seffah, N. Kececi, and M. Donyae, “QUIM: a framework for quantifying usability metrics in software quality models,” in Quality Software, 2001. Proceedings. Second Asia-Pacific Conference on, 2001, pp. 311–318.
N. Bevan, “ISO and industry standards for user centred design,” Retrieved Novemb., vol. 23, p. 2010, 2000.
S. Jul and G. W. Furnas, “Navigation in electronic worlds: a CHI 97 workshop,” SIGCHI Bull., vol. 29, pp. 44–49, 1997.
M. Saunders, P. Lewis, and A. Thornhill, Research Methods for Business Students. 2009.
J. F. Hair, W. C. Black, B. J. Babin, and R. E. Anderson, “Multivariate data analysis: A global perspective,” Up. Saddle River, 2010.
How to Cite
TRANSFER OF COPYRIGHT AGREEMENT
The manuscript is herewith submitted for publication in the Journal of Telecommunication, Electronic and Computer Engineering (JTEC). It has not been published before, and it is not under consideration for publication in any other journals. It contains no material that is scandalous, obscene, libelous or otherwise contrary to law. When the manuscript is accepted for publication, I, as the author, hereby agree to transfer to JTEC, all rights including those pertaining to electronic forms and transmissions, under existing copyright laws, except for the following, which the author(s) specifically retain(s):
- All proprietary right other than copyright, such as patent rights
- The right to make further copies of all or part of the published article for my use in classroom teaching
- The right to reuse all or part of this manuscript in a compilation of my own works or in a textbook of which I am the author; and
- The right to make copies of the published work for internal distribution within the institution that employs me
I agree that copies made under these circumstances will continue to carry the copyright notice that appears in the original published work. I agree to inform my co-authors, if any, of the above terms. I certify that I have obtained written permission for the use of text, tables, and/or illustrations from any copyrighted source(s), and I agree to supply such written permission(s) to JTEC upon request.