Towards the Quality Factor of Software Maintenance Process: A Review


  • Ku Saimah Ku Ibrahim Faculty of Information Science and Technology, Universiti Kebangsaan Malaysia, 43600 UKM Bangi, Selangor, Malaysia. Faculty of Computer System and Software Engineering, Universiti Malaysia Pahang, 26300 Gambang, Pahang, Malaysia.
  • Jamaiah H. Yahaya Faculty of Information Science and Technology, Universiti Kebangsaan Malaysia, 43600 UKM Bangi, Selangor, Malaysia.
  • Zulkefli Mansor Faculty of Information Science and Technology, Universiti Kebangsaan Malaysia, 43600 UKM Bangi, Selangor, Malaysia.
  • Aziz Deraman School of Informatics and Applied Mathematics, Universiti Malaysia Terengganu, 21030 Kuala Nerus, Terengganu, Malaysia.


Maintainability Quality Factor, Maintenance Process, Software maintenance,


Software maintenance (SM) is classified as the common process of modifying a system or software product once it has been delivered to user. Different type of process applied to different type of applications and in certain stages of the processes involve adding new components to the existing system. Software maintenance process is a series of actions taken to overcome changes during the maintenance phase. To ensure the sustainable quality of software product throughout the software life cycle, a good mechanism in software maintenance process should be implemented. Most organization nowadays depend on software products to run their business operations. Thus, it is crucial to ensure the software applications operating in the organization are sustainable while preserving its quality in a long run. The kick-off study starts with identifying the quality factors related to maintainability dimension that affected software maintenance process. A comprehensive literature study is conducted to find related processes within maintainability sub-factors. The identified factors will be evaluated by practitioners who involve in maintaining process. The maintainer personnel help to prioritize the task and eliminate the insignificant activities during maintenance process. This paper focuses on maintainability quality factors and its sub-characteristics impact on software maintenance process.


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How to Cite

Ku Ibrahim, K. S., Yahaya, J. H., Mansor, Z., & Deraman, A. (2017). Towards the Quality Factor of Software Maintenance Process: A Review. Journal of Telecommunication, Electronic and Computer Engineering (JTEC), 9(3-4), 115–118. Retrieved from

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