A Service-Oriented Architecture Adoption Maturity Matrix using Kano Model: Cross Evaluation between IT and Business Benefits
Keywords:Cross Evaluation Matrix, Kano Model, Service-Oriented Architecture and SOA Benefits,
AbstractThe many promised benefits of SOA adoption have attracted numerous organizations to adopt SOA. These SOA adoption benefits have been identified by the previous researchers and can be distinguished into IT and business benefits. However, this study found that there is a lack of work that provide a method on how to construct the matrix for evaluating the SOA adoption focuses on both IT and business benefits. Therefore, this study aims to provide a method that can be used to construct a cross evaluation matrix focuses on SOA adoption IT and business benefits. This study first determines the IT and business benefits characteristics and sub-characteristics in order to provide the evaluation criteria for evaluating the SOA adoption. Then this study adapted Kano Model in order to construct the cross evaluation matrix between IT and business benefits. The findings implies that Kano Model is appropriate to be used as the underlying structure to construct the cross evaluation matrix in this study. Kano Model provides the approach on how to plot, organize and better represent the evaluation dimension for evaluating the SOA adoption.
How to Cite
TRANSFER OF COPYRIGHT AGREEMENT
The manuscript is herewith submitted for publication in the Journal of Telecommunication, Electronic and Computer Engineering (JTEC). It has not been published before, and it is not under consideration for publication in any other journals. It contains no material that is scandalous, obscene, libelous or otherwise contrary to law. When the manuscript is accepted for publication, I, as the author, hereby agree to transfer to JTEC, all rights including those pertaining to electronic forms and transmissions, under existing copyright laws, except for the following, which the author(s) specifically retain(s):
- All proprietary right other than copyright, such as patent rights
- The right to make further copies of all or part of the published article for my use in classroom teaching
- The right to reuse all or part of this manuscript in a compilation of my own works or in a textbook of which I am the author; and
- The right to make copies of the published work for internal distribution within the institution that employs me
I agree that copies made under these circumstances will continue to carry the copyright notice that appears in the original published work. I agree to inform my co-authors, if any, of the above terms. I certify that I have obtained written permission for the use of text, tables, and/or illustrations from any copyrighted source(s), and I agree to supply such written permission(s) to JTEC upon request.