The Analysis of Data Management, a Case Study of a Government Information System in Thailand

Abstract

In this paper, we present our analysis of data management, a case study of a government information system in Thailand. The case study information system has been implemented and developed to collect data for monitoring and surveillance of social problems. The system has been employed by many government agencies. However, there have been some issues of data management. In this research, we analyzed the issues and requirements of the system by conducing in-depth interviews and focus groups which are divided into three groups: top management, user, and system administrative. According to the analysis, the problems of the system consist of six main factors: management and policy, software, infrastructure and hardware, process, people, and data. The solution and guideline of the system are proposed. Moreover, we suggest the system architecture which consists of three tiers: physical layer, service broker, and application layer. The results can be applied for improving the system, and can be a guideline for managing data in other information systems.