A Proposed Framework for the Implementation of a Business Intelligence System

Abstract

A lot of focus can be attributed to the rising importance of Business Intelligence Systems (BIS), which have been viewed as a broad category of technologies, applications, and processes for analyzing data to help its users make better decisions.  Although Business Intelligence (BI) can help improve a company’s performance, many companies often fail to realize the expected benefits of BI, and these projects are considered failures in themselves.  Hence, it is essential to consider Critical Success Factors (CSFs) to obtain a successful implementation.  However, very few existing research papers have associated CSFs with the various implementation stages and roles. This research study aims to design a framework that will embed various CSFs for BIS, categorized by the different stages, categories, priorities, and roles involved.  Following the evaluation process, the study’s main results show that the proposed framework was beneficial for BI implementation as there was no such framework that interconnects multiple components such as CSFs, implementation stages, categorization of CSFs, prioritization of CSFs and implementation roles.