A Mobile Application for Learning Enterprise Resource Planning

Abstract

With the growing demand for Enterprise Resource Planning (ERP) literate graduates in the professional world, ERP education is an imperative aspect that has been integrated into universities. However, for many higher education institutions, the affordability of a commercial ERP system for courses is not practical. On the other hand, students struggle to grasp the concept of business processes and enterprise systems. They have difficulties in fully understanding the interrelationship of various ERP modules, especially new ERP features such as Business Intelligence (BI) and Business Analytics (BA), in meeting the holistic organisational objectives. This struggle was reinforced by the COVID -19 pandemic, which forced courses to be moved from face-to-face to online platforms. In this paper, a gamified mobile learning approach for ERP learning has been proposed and implemented to enhance ERP knowledge retention, improve the availability of ERP learning material, and expose new ERP features. The mobile application, named LearnES, consists of the application of gamification and adapted learning components based on various learning models. A research model with hypotheses was developed to test the outcomes of the solution, and the application was evaluated through a mixed survey-based approach. Following the evaluation, participants manifested a favourable attitude towards learning ERP through the mobile application.