Business Process Evaluation of Outpatient Services Using Process Mining

Authors

  • Rini Anggrainingsih Department of Informatics, Universitas Sebelas Maret, Surakarta, Indonesia.
  • Bara Okta Pratista Johannanda Department of Informatics, Universitas Sebelas Maret, Surakarta, Indonesia.
  • Denis Eka Cahyani Department of Informatics, Universitas Sebelas Maret, Surakarta, Indonesia.

Keywords:

Business Process, Evaluation, Process Mining,

Abstract

A business needs an evaluation to increase its services and adaptability to the environment changes. Business process evaluation is one of the several ways for business development. This paper reports an assessment of outpatient service process at RSUD Sukoharjo for BPJS Health insurance’s patient using process mining to get an objective process model. We implement the Inductive Miner infrequent approach and analyze the process model with conformance checking and performance analysis. Stakeholders can utilize the results of the evaluation to understand the real service condition and plan an action to improve their services. We can conclude that there is a bottleneck in the waiting time of the registration process with an average of 1.5-2 hours, a polyclinic treatment process with an average of 1-2 hours and pharmacy process with an average of 0.5-1 hours.

Downloads

Published

2018-07-03

How to Cite

Anggrainingsih, R., Johannanda, B. O. P., & Cahyani, D. E. (2018). Business Process Evaluation of Outpatient Services Using Process Mining. Journal of Telecommunication, Electronic and Computer Engineering (JTEC), 10(2-4), 125–128. Retrieved from https://jtec.utem.edu.my/jtec/article/view/4329

Issue

Vol. 10 No. 2-4: Enhancing Digital Trust for Sustainable Development

Section

Articles

License

TRANSFER OF COPYRIGHT AGREEMENT

The manuscript is herewith submitted for publication in the Journal of Telecommunication, Electronic and Computer Engineering (JTEC). It has not been published before, and it is not under consideration for publication in any other journals. It contains no material that is scandalous, obscene, libelous or otherwise contrary to law. When the manuscript is accepted for publication, I, as the author, hereby agree to transfer to JTEC, all rights including those pertaining to electronic forms and transmissions, under existing copyright laws, except for the following, which the author(s) specifically retain(s):

  1. All proprietary right other than copyright, such as patent rights
  2. The right to make further copies of all or part of the published article for my use in classroom teaching
  3. The right to reuse all or part of this manuscript in a compilation of my own works or in a textbook of which I am the author; and
  4. The right to make copies of the published work for internal distribution within the institution that employs me

I agree that copies made under these circumstances will continue to carry the copyright notice that appears in the original published work. I agree to inform my co-authors, if any, of the above terms. I certify that I have obtained written permission for the use of text, tables, and/or illustrations from any copyrighted source(s), and I agree to supply such written permission(s) to JTEC upon request.