Trust Requirements in E-Health System: A Conceptual Framework


  • M. Kamalrudin Faculty of Information and Communication Technology, Universiti Teknikal Malaysia Melaka, HangTuah Jaya, 76100 Durian Tunggal, Melaka, Malaysia. Institute of Technology and Management and Entrepreneurship, Universiti Teknikal Malaysia Melaka, HangTuah Jaya, 76100 Durian Tunggal, Melaka, Malaysia
  • N.A.S. Winarsih Institute of Technology and Management and Entrepreneurship, Universiti Teknikal Malaysia Melaka, HangTuah Jaya, 76100 Durian Tunggal, Melaka, Malaysia
  • S. Sidek Institute of Technology and Management and Entrepreneurship, Universiti Teknikal Malaysia Melaka, HangTuah Jaya, 76100 Durian Tunggal, Melaka, Malaysia


About, E-Health System, Health Care, Requirements Engineering, Trust Requirement,


Resulting from the development of new technology, conventional scientific practices have migrated into computer-based infrastructures, called e-science. Specifically, escience applied in health discipline is called e-health. It is an organized system that deals to diagnose and treat patients. Considering trust is an important role and fundamental for the provision of effective healthcare service, this paper discusses trust requirement in e-health. To highlight the importance of trust in e-health system, a conceptual framework of trust requirements in e-health system is developed. Drawn from literature search framed by STARLITE, a conceptual framework that addresses trust resulting from relationships of various actors based on two perspectives: sociotechnical and technical perspectives are presented. This framework suggests that e-health system must build a trust relationship between actors and understand trust based on sociotechnical and technical perspectives. Further, security and privacy that protect the confidentiality of patient’s data, especially m-health (mobile health) also need trust in resource sharing. It can be concluded that trust requirements in e-health depend on how the media transmits a social experience, patient-system relationship, and collaboration of software engineering and healthcare professionals. The implementation of trust requirements has the potential to produce well-engineered software in a healthcare organization, resulting in the use of software for effective diagnosis and treatment of patients.


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How to Cite

Kamalrudin, M., Winarsih, N., & Sidek, S. (2018). Trust Requirements in E-Health System: A Conceptual Framework. Journal of Telecommunication, Electronic and Computer Engineering (JTEC), 10(2-2), 29–33. Retrieved from