Identification of Software Quality Characteristics on Academic Application In Higher Education Institution (HEI)

Abstract

The purpose of an academic application in higher education is to ease the user in managing their daily activities using the system. Among the largest users category in higher education institutions are academicians. The system is a critical system because it is the backbone of the institution where important tasks are performed using the system. Some of the examples of academic applications are course management system, program structure management, e-course teaching evaluation, and eLearning. Different universities may have their own academic applications. In software engineering, quality of the system is a vital element to ensure the system is accepted by the user. Various software models are available representing the good quality model. This research describes the processes in identifying the quality factors for academic application based on the importance of the quality factors from the user's perspectives.