From E-Government to T-Government: A Malaysian Citizens’ Readiness Study

Abstract

The Malaysian government has embarked on a transformational program that will not only drive the country’s economic transformation but will also affect the public services delivery. This new agenda is in line with concepts of TGovernment movement that has begun in Europe at the end of last decade. In this paper, we look into the readiness of Malaysian citizens towards the implementation of TGovernment services. An empirical investigation is used through the construction of an instrument to gauge the citizens’ readiness. Two important constructs used are the usage of egovernment services and the perception of e-participation. The instrument was delivered through an online survey and distributed to Malaysian Internet users. Two hundred and thirty respondents took part in the survey and their responses were analysed to reveal usage pattern of current e-government services and their perception towards e-participation. The results of the analysis revealed two important findings. The first finding is that there is a high percentage of usage of egovernment services amongst Malaysian Internet users. The second findings disclosed that a high usage is associated with positive perception towards e-participation. These findings have provided preliminary evidence for future work of citizen-centric requirements for T-Government services.