Banda, P.K., and S. Tembo. “Application of System Dynamics to Mobile Telecommunication Customer Churn Management”. Journal of Telecommunication, Electronic and Computer Engineering (JTEC) 9, no. 3 (September 29, 2017): 101–104. Accessed December 22, 2024. https://jtec.utem.edu.my/jtec/article/view/1469.