Hamzah, M. H. I., F. Baharom, and H. Mohd. “A Service-Oriented Architecture Adoption Maturity Matrix Using Kano Model: Cross Evaluation Between IT and Business Benefits”. Journal of Telecommunication, Electronic and Computer Engineering (JTEC), vol. 9, no. 2-12, Sept. 2017, pp. 105-12, https://jtec.utem.edu.my/jtec/article/view/2778.