Hamzah, M. H. I., Baharom, F. and Mohd, H. (2017) “A Service-Oriented Architecture Adoption Maturity Matrix using Kano Model: Cross Evaluation between IT and Business Benefits”, Journal of Telecommunication, Electronic and Computer Engineering (JTEC), 9(2-12), pp. 105–112. Available at: https://jtec.utem.edu.my/jtec/article/view/2778 (Accessed: 28November2022).