HAMZAH, M. H. I.; BAHAROM, F.; MOHD, H. A Service-Oriented Architecture Adoption Maturity Matrix using Kano Model: Cross Evaluation between IT and Business Benefits. Journal of Telecommunication, Electronic and Computer Engineering (JTEC), [S. l.], v. 9, n. 2-12, p. 105–112, 2017. Disponível em: https://jtec.utem.edu.my/jtec/article/view/2778. Acesso em: 28 nov. 2022.