BANDA, P.; TEMBO, S. Application of System Dynamics to Mobile Telecommunication Customer Churn Management. Journal of Telecommunication, Electronic and Computer Engineering (JTEC), [S. l.], v. 9, n. 3, p. 101–104, 2017. Disponível em: https://jtec.utem.edu.my/jtec/article/view/1469. Acesso em: 22 jul. 2024.